Shipping policy
Thank you for visiting and shopping at unpoz.com.
Continental US Shipping Policy
Free shipping is provided for all orders!
Shipment Processing Time
All eligible orders are shipped within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping Delivery Estimates
If we run out of inventory in our fulfillment centers. Our storage warehouse located in Georgia may fulfill the order and expect 1-5 days for normal shipping times. Overnight delivery is only available for addressed orders displayed during checkout.
International Shipping Policy
We currently do not ship outside the continental US.
Shipment to Special Addresses
We ship to addresses PO boxes as well as APO/FPO/DPO addresses within the continental US.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Products Shipped to California
To avoid any potential Prop 65 issues, a sticker will be applied to all products being shipped to California. The sticker will state the following:
WARNING: Consuming this product can expose you to chemicals, including lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
Call 1 (888) 522-1845
Or alert us at hello@unpoz.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.